Last updated: 16.12.2024
Kingfisher Education SARL, owner and operator of www.askerra.com (“We,” “Us,” or “Our”), is committed to ensuring Your privacy while providing the Services (“Services”). In this policy, we refer to You as “User,” “Customer,” “You,” or “Your.” If You wish to become a Customer, You need to register and open a personal account on Our Website. During registration, We may ask You to provide certain personal information. Providing such information is voluntary, but necessary to access Our Services. By providing Your personal information, You consent to Us processing it for the purpose of delivering the Services.
We are located in Switzerland, with Our registered office at Chemin des Voirons 18A, Chêne-Bougeries, CH 1224. However, We operate worldwide and use third-party service providers that may be located in various jurisdictions around the globe.
This Privacy Policy applies to all Users of Our Website and Services, including visitors who browse the Website without creating an account, Users who register an account, and Customers who purchase Our products or services.
In accordance with applicable data protection laws:
If You are located within the European Economic Area (EEA), Your personal data is processed under the General Data Protection Regulation (GDPR) [EU Regulation 2016/679].
If You are located in the UAE, Your personal data is processed in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).
If You are located in India, Your personal data is processed under the Digital Personal Data Protection Act, 2023 (DPDP).
If You are located in the United States, Your personal data will be processed under applicable federal and state privacy laws. These include:
The California Consumer Privacy Act (CCPA), which grants California residents the right to access, delete, and opt out of the sale of their personal data.
New York’s Stop Hacks and Improve Electronic Data Security (SHIELD) Act, which requires businesses to implement reasonable data protection measures and notify users of data breaches.
Privacy laws in Virginia, Colorado, and Connecticut, which provide rights similar to the CCPA, such as data access, correction, deletion, and the ability to opt out of targeted advertising and profiling.
For users in states not explicitly listed, we strive to comply with relevant state and federal privacy regulations, ensuring appropriate safeguards for your personal data.
For users in other regions, we comply with the relevant local data protection laws to the extent applicable.
Our Company’s Data Protection Officer (DPO) is Kingfisher Education SARL. You may contact the DPO by email at: admin@askerra.com.
You must be 16 years or older to register and use Our Platform. We may use personal information to verify compliance with this requirement. Our Services are not directed to children under 16, and we do not knowingly collect personal information from them.
You are responsible for safeguarding Your account credentials and maintaining the confidentiality of Your personal data. To ensure data protection:
Use a strong and unique password for Your account.
Do not share Your account credentials with others.
Immediately report any suspected unauthorized access to Your account.
Refrain from attempting to access, reverse-engineer, or manipulate the personal data of other Users.
We collect the following personal information that You voluntarily provide:
First Name
Username
Email Address
Country
City
Street Address
ZIP/Postal Code
We may use the personal information You provide for the following purposes:
To provide and operate the Services:
This includes facilitating the creation of Your account and managing Your purchases made through the Website.
We use Your information to develop, customize, and enhance Our Services.
Customer Assistance:
Your personal data may be used to provide You with customer support.
Service-related notifications and promotions:
We may send You administrative emails or notifications and personalized promotional messages.
Data security and fraud prevention:
We may use Your information to enhance Our security measures.
Legal compliance:
We process Your data to comply with any applicable laws and regulations.
We may share or disclose personal data to third parties based on the following legal bases:
Legitimate Interests:
We may process and share Your data as necessary to fulfill Our legitimate business purposes.
Legal Obligations:
If required by law, governmental requests, court orders, or legal processes, We may share Your personal information.
Vital Interests:
We may disclose Your information where necessary to prevent or take action regarding potential violations of Our policies, suspected fraud, or threats to personal safety.
We ensure that all third-party service providers who store or process Your personal data adhere to strict data protection measures. Transfers of data outside of the EEA are only made to countries with “adequate protection” (e.g., EU adequacy decisions) or under approved contractual agreements (e.g., Binding Corporate Rules or Standard Contractual Clauses).
For users in jurisdictions requiring data localization, such as India or the UAE, we strive to comply with local regulations. However, due to operational constraints, some data may be transferred and processed outside these jurisdictions. By using our Services, You consent to the cross-border transfer of Your data, where applicable, in compliance with international data protection standards. We prioritize data encryption and other security measures to safeguard Your information.
We use cookies and similar tracking technologies to enhance Your experience on the Website. Cookies help Us understand how You interact with Our Services, enabling Us to improve functionality and deliver personalized content. You may manage or disable cookies through Your browser settings; however, certain features of the Website may be limited if cookies are disabled.
We retain Your information for at least one year after Your account is deactivated, or as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law. When We no longer need Your personal information for legitimate business needs, We will securely delete or anonymize it. If deletion is not possible, We will securely store Your personal data until it can be deleted.
You have the right to request that Your account be canceled and Your personal information deleted. You may exercise Your “right to be forgotten” by contacting Us.
Your data is stored on Our servers and with third-party storage providers, which are contractually obligated to protect Your data in accordance with industry standards, including encryption and secure access protocols. Personal data may be processed outside Your region, but only in compliance with applicable international data transfer laws.
In the event of a data breach that compromises Your personal information, We will notify You promptly, in accordance with applicable laws, and provide details about the nature of the breach, affected data, and recommended steps to protect Your information.
Account Information:
You may review, update, or delete the personal information in Your account at any time by logging into Your account settings or contacting Us at admin@askerra.com.
Opting Out of Marketing:
You can unsubscribe from Our marketing email list at any time by contacting Us at admin@askerra.com. Please note that You will still receive service-related emails necessary for the administration and use of Your account.
Additional Rights:
You also have the right to access, rectify, restrict processing, or request the portability of Your data. You may lodge a complaint with a supervisory authority if You believe Your rights under applicable law have been violated. Additionally, You have the right to object to decisions made solely through automated processing, including profiling.
By using Our Services, You consent to the transfer of Your personal data to countries where Our data processors are located. Personal data collected in the UK, Switzerland, the UAE, India, and the EEA may be transferred and stored outside these areas in compliance with international data protection laws.
Users may not:
Attempt to access or manipulate the personal data of other Users.
Engage in activities that compromise the integrity or security of Our Website and Services.
Use automated tools or bots to extract data from the Website without prior authorization.
Distribute or share proprietary materials without Our written consent.
The Company is not liable for delays, disruptions, or breaches caused by events beyond Our reasonable control, including natural disasters, cyberattacks, or government actions.
Any disputes arising under this Privacy Policy will be governed by the laws of Switzerland and resolved exclusively in the courts of Geneva, Switzerland. By using our Services, you agree to submit to this jurisdiction.
California Civil Code Section 1798.83 permits California residents to request certain information regarding Our disclosure of personal data to third parties for direct marketing purposes. To make such a request, contact Us via email at admin@askerra.com.
If You are under 18 years of age, reside in California, and have a registered account with Our Website, You have the right to request the removal of unwanted data that You publicly post. To request removal, contact Us using the email address associated with Your account and a statement that You reside in California. Please note that full removal may not be possible from all systems.
If You are a Nevada resident, You have the right to opt-out of the sale of Your personal information to third parties. While We do not currently sell personal data, You can exercise this right by contacting Us at admin@askerra.com.
We respect the intellectual property rights of others. Under the Digital Millennium Copyright Act (DMCA), notifications of claimed copyright infringement should be sent to Our Designated Agent:
Kingfisher Education SARL Chemin des Voirons 18A, Chêne-Bougeries, CH 1224 Email: admin@askerra.com
We may update this Privacy Policy from time to time. Any material changes will be communicated via email or through a notification posted on Our Services, and such changes will become effective once posted unless stated otherwise. Using the Services after changes are posted means You accept the revised Privacy Policy.